How to Use Governor Katie Hobbs’ New AI Tool in Arizona

Governor Katie Hobbs launched a new artificial intelligence tool in Arizona. It aims to facilitate access to public resources from a single site, without confusing procedures or technical searches.

FindServices.az.gov brings together information on more than 300 state programs. The platform seeks to simplify how residents and families contact public services, to reduce costs, protect health, and resolve various daily procedures.

According to the governor’s office on August 17, the portal functions as a centralized search engine. It consolidates data from more than 60 state departments, agencies, boards, and commissions, with programs covering health, safety, and wellness.

How the AI Search Engine Works

The platform uses Google’s Gemini Enterprise Agent Platform, the same technology that powers conversational agents in the business sector. Authorities indicated that the system accepts queries using everyday language.

This means the user doesn’t need to know a program’s official name or the responsible agency. It’s enough to describe the need in natural language, as you would when speaking with another person.

The site offers versions in English and Spanish and works correctly on mobile devices. Hobbs’ office explained that the goal is to avoid rigid searches by technical terms, something that typically frustrates users of traditional government portals.

What the Governor Said When Introducing It

«Finding these resources should be easy and simple,» Hobbs said when announcing the tool. She also highlighted that Arizona has programs designed to reduce costs and protect the health and safety of its residents.

«We are connecting the people we serve with their state government and strengthening access to critical information,» the governor stated in an official statement from her office. She added that the tool «empowers Arizona residents to ask important questions and find the services they need.»

The launch is part of a broader commitment by the Hobbs administration. It seeks to implement citizen-centered technology so government functions more efficiently and effectively.

Practical Search Examples

One of the official examples helps explain how the portal actually works. A person needing food assistance can type «help with food» and receive options for state programs related to that specific need.

The search engine also accepts queries like «find a babysitter.» In both cases, the user can begin the search without knowing in advance if a specific program exists or remembering its official name.

The tool can also show the location of the nearest Motor Vehicle Division (MVD) office. Among the available data are the hours of operation for the office selected by the user.

Licenses, Permits, and Fraud Reporting

The portal offers step-by-step instructions for requesting a contractor’s license. This feature expands the search engine’s reach and connects it directly to state licensing and permitting processes.

The main page includes intuitive categories for filing complaints, reviewing regulations, and investigating business licenses with a single click. There is also a specific section called «Report Fraud,» which allows users to report directly to authorities cases of fraud, waste, or abuse of public funds.

This reporting function was not included in the original announcement circulated by some media outlets, but it is a central part of the portal’s design according to the governor’s official statement. It represents an additional avenue for civic participation for residents.

Context of the Technology Initiative

The use of artificial intelligence in government portals has grown rapidly across the United States in 2026. Several states have adopted similar Google Cloud platforms to modernize access to public services, although Arizona positions itself among the first to fully integrate the Gemini Enterprise Agent Platform in a bilingual citizen portal.

For Arizona’s Hispanic communities, which represent more than 30% of the state’s population according to census data, the portal’s bilingual availability is especially relevant. Many families face language barriers when trying to navigate traditional government websites, which can result in missed opportunities to access health, food, or housing benefits.

The tool is available for free at FindServices.az.gov. It doesn’t require downloading any additional applications, as it works directly from the browser on a user’s phone or computer.